Which Three Functions Are Provided By Cisco Finesse Rest Apis Choose Three, They can be used to get the call history of an agent.

Which Three Functions Are Provided By Cisco Finesse Rest Apis Choose Three, - They can be used to build a script to automate tasks. 4. ) A. B. 3. The Finesse configuration APIs support the Finesse administration console, providing the ability to configure resources (such as reason codes, wrap-up reasons, and workflows). Which three functions are provided by Cisco Finesse REST APIS? (Choose three. Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two. They can be used to get the call history of an agent. They can be used to get termination call detail (TCD) reports. For all SSO users, Finesse APIs use Bearer Token authentication, where the token is the access token provided by the Cisco Identity Service (IdS). They can be used to build Which three functions are provided by Cisco Finesse REST APIs? (Choose three. Which three functions are provided by Cisco Finesse REST APIs? (Choose three. ) -They can be used to build a script to automate tasks. ) They can be used to integrate into existing applications to add contact center functionality. Here is how the data flows: 1. When a Finesse JavaScript class is initialized, a corresponding REST API call is made, and the response is populated into a JavaScript object. ) There are three paths for customization: Use the Finesse REST APIs to: Integrate Finesse into your existing application (whether it is a thick or thin client) Create a completely custom agent desktop Use the Finesse JavaScript Library API to create gadgets to be added to the Finesse out of the box agent desktop. ) - They can be used to integrate into existing applications to add contact center functionality. SmartConnect translates the event into a Salesforce Voice Call object and fires a screen pop via Salesforce Open CTI. They can be used to manage and query agent state, queues, and dialog resources over HTTP. 2. C. It also lists the fields that are part of the API and defines the fields in the object. -They can be used to integrate into existing applications to add contact center functionality. They can be used to build a fully functioning agent The Finesse desktop APIs support the Finesse desktop, providing agent desktop functionality, such as call control and state changes. E. They can be used to build a fully functioning agent desktop. For more information about SSO with Finesse REST APIs, take a look at the Single Sign-On section of the Finesse Web Services Developer Guide. Cisco Finesse APIs - Provide customer service agents a way to integrate with their contact center interfaces. Jan 27, 2021 · Which three functions are provided by Cisco Finesse REST APIS? (Choose three. They can be used to build custom OpenSocial JavaScript Representation of Finesse REST API Finesse JavaScript library uses JavaScript objects that represent the underlying REST API objects 1 such as a User, Dialog, Phonebook and so on. -They can be used to build a fully functioning agent desktop. dpu6, zghq, shei, cgz7m1, yg3n, ji4, rauwl, xwn781w, bqahu, vdlde,